Returns Policy
Returns & Exchanges
At The Big Smoke Vintage Clothing, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Return Period
You have 14 days from the date of delivery to return an item for a refund or exchange.
Condition Requirements
Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Vintage items are sold as-is and must be returned in the same condition as received.
How to Return
To initiate a return, please contact us at thebigsmokevintage@gmail.com with your order number and reason for return. We'll provide you with return instructions and a return address.
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that original shipping costs are non-refundable.
Exchanges
If you'd like to exchange an item for a different size or style, please contact us to arrange the exchange.
Non-Returnable Items
Sale items and gift cards are final sale and cannot be returned or exchanged.
Questions?
If you have any questions about our returns policy, please don't hesitate to contact us.
Contact form
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Caring for Your Vintage Pieces
Vintage clothing requires special care to preserve its beauty and longevity. Here are our expert tips for keeping your treasured pieces in pristine condition:
Gentle Washing: Hand wash delicate vintage items in cool water with mild detergent. Avoid harsh chemicals and bleach that can damage delicate fabrics and fade colors.
Air Drying: Always air dry your vintage pieces. Never use a dryer, as heat can shrink fabrics and damage elastic and delicate materials. Lay flat or hang on padded hangers away from direct sunlight.
Proper Storage: Store vintage clothing in a cool, dry place away from moisture and pests. Use acid-free tissue paper to wrap delicate items, and avoid plastic bags that can trap moisture and cause mildew.
Handling Delicate Fabrics: Treat silk, lace, and other delicate materials with extra care. Support garments from underneath when handling, and avoid excessive stretching or pulling.
With proper care, your vintage pieces will remain beautiful for years to come!